Customer Service
Mon-Sun, 10 AM-10 PM.
Privacy policy
This Privacy Policy explains how The Velvet Corner, operated by VELVET CORNER LTD, collects, uses, stores, and protects your personal information when you visit or make a purchase from thevelvetcorner.co.uk (the “Site”).
By using our Site, placing an order, or contacting us, you agree to the collection and use of your personal information in accordance with this Privacy Policy.
Personal Information We Collect
When you visit the Site, we may automatically collect certain information about your device, including details about your web browser, IP address, time zone, device type, and cookies installed on your device.
As you browse the Site, we may also collect information about the pages and products you view, the websites or search terms that referred you to our Site, and how you interact with our pages, products, and services.
This information is referred to as Device Information.
How We Collect Device Information
We collect Device Information using the following technologies:
Cookies
Cookies are small data files placed on your device or computer. They may include an anonymous unique identifier and help us improve your browsing experience, remember preferences, and understand how visitors use our Site.
To learn more about cookies and how to disable them, you can visit:
Log Files
Log files record actions that occur on the Site and collect data including your IP address, browser type, internet service provider, referring and exit pages, date and time stamps, and browsing activity.
Web Beacons, Tags, and Pixels
Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site, interact with products, and engage with our content or advertising.
Order Information We Collect
When you make or attempt to make a purchase through the Site, we collect certain information from you, including:
- Your name
- Billing address
- Delivery address
- Email address
- Phone number
- Payment details
- Order details
- Purchase history
- Delivery preferences
- Any information you provide when contacting us
This information is referred to as Order Information.
When we use the term Personal Information in this Privacy Policy, we mean both Device Information and Order Information.
How We Use Your Personal Information
We use the information we collect to:
- Process, confirm, and fulfil your orders
- Handle payments, refunds, exchanges, and returns
- Arrange shipping, delivery, or collection
- Send order confirmations, invoices, delivery updates, and customer service messages
- Communicate with you regarding your purchase, enquiry, or account
- Screen orders for potential fraud, security risks, or unauthorised activity
- Provide information, offers, promotions, or event updates where you have opted in or where permitted by law
- Improve and optimise our Site, products, services, and customer experience
- Analyse customer behaviour and website performance
- Comply with legal, tax, accounting, licensing, and regulatory obligations
Sharing Your Personal Information
We may share your Personal Information with trusted third parties that help us operate our business, provide services, and fulfil your orders.
These may include:
- Payment processors
- Delivery and courier partners
- Website hosting providers
- E-commerce platform providers
- Email and marketing service providers
- Analytics providers
- Fraud prevention and security providers
- Professional advisers, such as accountants or legal advisers
- Authorities, regulators, or law enforcement where required by law
For example, we may use analytics tools such as Google Analytics to help us understand how customers use the Site.
You can learn more about how Google uses your data here:
https://www.google.com/intl/en/policies/privacy
You can opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout
We may also share your Personal Information where necessary to comply with applicable laws, respond to lawful requests, enforce our rights, protect our business, or prevent fraud.
Behavioural Advertising
We may use your Personal Information to provide you with relevant offers, promotions, advertisements, and marketing communications.
This may include using cookies, pixels, and similar tracking technologies to understand your interests and show you relevant content.
To learn more about how targeted advertising works, you can visit the Network Advertising Initiative’s information page:
www.networkadvertising.org/understanding-online-advertising/how-does-it-work
You can opt out of targeted advertising using the following links:
https://www.facebook.com/settings/?tab=ads
https://www.google.com/settings/ads/anonymous
You can also opt out of some targeted advertising services by visiting the Digital Advertising Alliance’s opt-out portal:
Marketing Communications
Where you have given consent, or where permitted by law, we may contact you by email, phone, or other communication methods with updates about products, offers, promotions, events, and services from The Velvet Corner.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us directly at:
Email: sales@thevelvetcorner.co.uk
Please note that even if you opt out of marketing communications, we may still contact you about active orders, delivery updates, payment issues, refunds, customer service enquiries, or legal matters.
Do Not Track
Please note that our Site does not currently alter its data collection and usage practices when a Do Not Track signal is received from your browser.
Your Rights
If you are a UK or European resident, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Request restriction of processing
- Object to certain types of processing
- Request transfer of your data
- Withdraw consent where processing is based on consent
- Make a complaint to a data protection authority
To exercise your rights, please contact us using the details provided in the Contact Us section below.
We may need to verify your identity before processing your request.
Legal Basis for Processing
We process your Personal Information where necessary to:
- Fulfil our contractual obligations to you, including processing and delivering your orders
- Comply with legal obligations
- Pursue our legitimate business interests, such as improving our services, preventing fraud, and managing customer relationships
- Send marketing communications where you have consented or where otherwise permitted by law
International Data Transfers
Your information may be transferred, stored, or processed outside the United Kingdom or European Economic Area, including in countries such as Canada or the United States.
Where this happens, we take appropriate steps to ensure your personal information is protected in accordance with applicable data protection laws.
Data Retention
We retain your Order Information and customer records for as long as necessary to fulfil the purposes described in this Privacy Policy, including order processing, customer service, legal compliance, tax, accounting, fraud prevention, and business record keeping.
We will retain your information unless and until you request deletion, subject to any legal or business obligations that require us to keep certain records.
Security
We take reasonable steps to protect your Personal Information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure. While we work to protect your personal information, we cannot guarantee absolute security.
Minors
Our Site is intended for individuals aged 18 and over.
We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from anyone under the age of 18, we will take steps to delete that information where appropriate.
Age-Restricted Products
Some products sold by The Velvet Corner may be age restricted, including alcoholic products.
By placing an order for age-restricted products, you confirm that you are legally permitted to purchase those products. We may request age verification where required and may refuse to complete a sale or delivery if age verification cannot be completed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, services, legal requirements, or business operations.
Any updates will be published on this page. We recommend reviewing this Privacy Policy regularly to stay informed about how we collect, use, and protect your personal information.
Contact Us
For questions, concerns, complaints, or privacy-related requests, please contact us using the details below:
The Velvet Corner
66 Southfield Road
London
W4 1BD
United Kingdom
Email: sales@thevelvetcorner.co.uk
Phone: 02036218050
Contact : Contact The Velvet Corner
Company Name: VELVET CORNER LTD
Company Number: 17292234
