Terms of service

This website is operated by The Velvet Corner, operated by VELVET CORNER LTD. Throughout the site, the terms “we”, “us” and “our” refer to The Velvet Corner.

The Velvet Corner offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our Site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein and/or available by hyperlink.

These Terms of Service apply to all users of the Site, including without limitation users who are browsers, customers, merchants, vendors, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the Site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

Any new features, products, services, or tools added to the current store will also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of, or access to, the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Section 1 — Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least 18 years old and legally permitted to purchase age-restricted products, including alcohol, where applicable.

You may not use our products for any illegal or unauthorised purpose. You must not, in the use of the Service, violate any laws in your jurisdiction, including but not limited to copyright laws, alcohol licensing laws, consumer protection laws, and online trading regulations.

You must not transmit any worms, viruses, malware, or any code of a destructive nature.

A breach or violation of any of these Terms may result in immediate termination of your access to our Services.

Section 2 — Age-Restricted Products

The Velvet Corner may sell age-restricted products, including alcoholic beverages.

By placing an order for alcohol or any age-restricted product, you confirm that:

  • You are at least 18 years old
  • The details provided by you are accurate and truthful
  • You are legally permitted to purchase the products ordered
  • The person receiving the delivery is at least 18 years old
  • You understand that proof of age may be requested on delivery or collection

We reserve the right to refuse, cancel, or withhold any order if we believe the order has been placed by, or is intended for, anyone under the legal age.

Delivery may be refused if valid proof of age cannot be provided where required.

Section 3 — General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content, excluding payment card information, may be transferred unencrypted and may involve:

  • Transmissions over various networks
  • Changes to conform and adapt to technical requirements of connecting networks or devices

Payment card information is always encrypted during transfer over networks where handled by our payment providers.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, access to the Service, or any contact on the website through which the Service is provided, without express written permission from us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 4 — Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this Site is not accurate, complete, or current.

The material on this Site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, complete, or timely sources of information.

Any reliance on the material on this Site is at your own risk.

This Site may contain certain historical information. Historical information is not current and is provided for your reference only.

We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on our Site. You agree that it is your responsibility to monitor changes to our Site.

Section 5 — Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify, suspend, or discontinue the Service, or any part or content of it, without notice.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 6 — Products and Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return, refund, or exchange only according to our Return and Refund Policy.

We have made every effort to display as accurately as possible the colours, images, descriptions, bottle sizes, labels, packaging, and product details that appear on the Site. However, we cannot guarantee that your device or monitor’s display of any colour or image will be accurate.

Product packaging, vintages, labels, bottle designs, alcohol content, and availability may vary from time to time. Where a product image or description differs slightly from the item supplied, this does not always mean the product is incorrect, provided the core product supplied is substantially the same.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit the quantities of any products or services that we offer.

All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion.

We reserve the right to discontinue any product at any time.

Any offer for any product or service made on this Site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will fully meet your expectations, or that any errors in the Service will be corrected.

Section 7 — Availability and Substitutions

All products are subject to availability.

We make reasonable efforts to keep stock information accurate. However, stock levels may change quickly, and we cannot guarantee that all products shown as available on the Site will be available at the time your order is processed.

If an item is unavailable, out of stock, discontinued, incorrectly listed, or otherwise unavailable, we may contact you to offer:

  • A suitable replacement
  • A product of equal or greater value
  • A partial refund
  • A full refund for the unavailable item
  • Cancellation of the affected part of the order

We will not supply a substitute product without your agreement where a meaningful substitution is required.

Section 8 — Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us.

We may, in our sole discretion, limit or cancel quantities purchased per person, per household, per business, or per order.

These restrictions may include orders placed by or under:

  • The same customer account
  • The same payment card
  • The same billing address
  • The same shipping address
  • The same contact information

If we make a change to or cancel an order, we may attempt to notify you by contacting the email address, billing address, delivery address, or phone number provided at the time the order was placed.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, distributors, or unauthorised trade buyers.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.

You agree to promptly update your account and other information, including your email address, delivery address, billing address, phone number, and payment details, so that we can complete your transactions and contact you as needed.

For more details, please review our Return and Refund Policy.

Section 9 — Delivery, Collection, and Failed Delivery

Delivery and collection options may vary depending on your location, order value, product type, and availability.

You are responsible for providing accurate delivery details at the time of order. We are not responsible for failed, delayed, or misdirected deliveries caused by incorrect or incomplete information provided by you.

Where age-restricted products are ordered, the recipient must be legally eligible to receive the goods and may be required to provide valid proof of age.

If delivery cannot be completed because:

  • No eligible person is available to receive the order
  • Proof of age cannot be provided
  • The delivery address is incorrect
  • Access to the delivery location is restricted
  • Delivery is refused

then additional delivery charges, cancellation charges, or return costs may apply.

Section 10 — Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools “as is” and “as available”, without any warranties, representations, or conditions of any kind and without any endorsement.

We shall have no liability arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the Site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider.

We may also, in the future, offer new services and/or features through the website, including new tools, resources, or functionality. Such new features and/or services will also be subject to these Terms of Service.

Section 11 — Third-Party Links

Certain content, products, and services available through our Service may include materials from third parties.

Third-party links on this Site may direct you to third-party websites that are not affiliated with us.

We are not responsible for examining or evaluating the content, accuracy, policies, or practices of third-party websites. We do not warrant and will not have any liability or responsibility for third-party materials, websites, products, or services.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or transactions made in connection with any third-party websites.

Please review third-party policies and practices carefully before you engage in any transaction.

Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

Section 12 — User Comments, Feedback, and Other Submissions

If, at our request, you send certain specific submissions, such as competition entries, reviews, or feedback, or if you send creative ideas, suggestions, proposals, plans, or other materials without a request from us, whether online, by email, by post, or otherwise, you agree that we may use those submissions.

You agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments or submissions that you send to us.

We are under no obligation to:

  • Maintain any comments in confidence
  • Pay compensation for any comments
  • Respond to any comments

We may, but have no obligation to, monitor, edit, or remove content that we determine to be unlawful, offensive, threatening, defamatory, obscene, abusive, objectionable, or in violation of any party’s intellectual property rights or these Terms.

You agree that your comments will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights.

You further agree that your comments will not contain unlawful, abusive, obscene, or misleading material, or contain any computer virus, malware, or harmful code that could affect the operation of the Service or any related website.

You may not use a false email address, pretend to be someone else, or otherwise mislead us or third parties as to the origin of any comments.

You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for comments posted by you or any third party.

Section 13 — Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store, and protect your personal information.

Section 14 — Errors, Inaccuracies, and Omissions

Occasionally there may be information on our Site or in the Service that contains typographical errors, inaccuracies, or omissions.

These may relate to:

  • Product descriptions
  • Product images
  • Pricing
  • Promotions
  • Offers
  • Discounts
  • Product availability
  • Product shipping charges
  • Delivery times
  • Alcohol content
  • Bottle sizes
  • Vintages
  • Product labels or packaging

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Site or in the Service is inaccurate at any time without prior notice, including after you have submitted your order.

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including pricing information, except as required by law.

No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information has been modified or updated.

Section 15 — Prohibited Uses

In addition to other prohibitions set out in these Terms of Service, you are prohibited from using the Site or its content:

  • For any unlawful purpose
  • To solicit others to perform or participate in unlawful acts
  • To violate any international, national, or local laws, regulations, rules, or ordinances
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others
  • To harass, abuse, insult, harm, defame, slander, intimidate, or discriminate
  • To submit false or misleading information
  • To upload or transmit viruses, malware, or any other type of malicious code
  • To collect or track the personal information of others
  • To spam, phish, pharm, pretext, spider, crawl, scrape, or otherwise misuse the Site
  • For any obscene or immoral purpose
  • To interfere with or circumvent the security features of the Service, related websites, other websites, or the internet
  • To attempt to purchase age-restricted products while underage
  • To place orders using false identity, false age, or misleading delivery information

We reserve the right to terminate your use of the Service or any related website for violating any prohibited use.

Section 16 — Disclaimer of Warranties and Limitation of Liability

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk.

The Service and all products and services delivered to you through the Service are, except as expressly stated by us, provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind, either express or implied.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including your statutory rights as a consumer.

To the maximum extent permitted by law, The Velvet Corner, VELVET CORNER LTD, and our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

This includes, without limitation, loss of profits, loss of revenue, loss of savings, loss of data, replacement costs, or similar damages arising from your use of the Service or any products purchased through the Service.

Section 17 — Indemnification

You agree to indemnify, defend, and hold harmless The Velvet Corner, VELVET CORNER LTD, and our parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand made by any third party.

This includes reasonable legal fees arising out of your breach of these Terms of Service, your violation of any law, or your violation of the rights of a third party.

Section 18 — Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed severed from these Terms of Service.

This determination shall not affect the validity and enforceability of any remaining provisions.

Section 19 — Termination

The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us.

You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our Site.

If, in our sole judgment, you fail or we suspect that you have failed to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice.

You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Services or any part of them.

Section 20 — Entire Agreement

The failure by us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, together with any policies or operating rules posted by us on this Site or in respect of the Service, constitute the entire agreement and understanding between you and us.

They govern your use of the Service and supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 21 — Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

Section 22 — Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes.

Your continued use of, or access to, our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 23 — Contact Information

Questions about these Terms of Service should be sent to us using the details below:

The Velvet Corner
66 Southfield Road
London
W4 1BD
United Kingdom

Email: sales@thevelvetcorner.co.uk
Phone: 02036218050
Contact : Contact The Velvet Corner

Company Name: VELVET CORNER LTD
Company Number: 17292234