Refund policy

This Return and Refund Policy applies to purchases made from The Velvet Corner, operated by VELVET CORNER LTD.

Our returns policy is valid for 30 days from the date of purchase. If more than 30 days have passed since your purchase, we may be unable to offer a refund or exchange, unless the item is faulty, damaged, incorrect, or your statutory rights apply.

To be eligible for a return, your item must be unused, unopened, in the same condition as received, and in its original packaging. A receipt, order confirmation, or other proof of purchase is required to complete your return.

Please do not send any items back to the manufacturer.

Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods such as food or fresh products
  • Gift cards
  • Personalised or special-order items
  • Products that have been opened, used, or are not in a resaleable condition, unless faulty or damaged
  • Alcohol products that have been opened, tampered with, or damaged after delivery

Partial Refunds

Partial refunds may be granted in certain circumstances, including where:

  • An item is returned but is not in its original condition
  • An item is damaged or missing parts for reasons not due to our error
  • An item is returned after the 30-day return period, where we agree to accept the return at our discretion

Refunds

Once your return has been received and inspected, we will contact you by email to confirm that we have received your returned item and to notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original method of payment. Please allow a few working days for the refund to appear in your account, depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund yet, please first check your bank account again.

You should then contact your card provider or payment provider, as it may take some time before your refund is officially posted. You may also wish to contact your bank, as processing times can vary.

If you have completed these steps and still have not received your refund, please contact us:

Email: sales@thevelvetcorner.co.uk
Phone: 02036218050

Sale Items

Only regular-priced items may be eligible for a refund.

Sale, clearance, promotional, or discounted items are non-refundable unless they are faulty, damaged, incorrect, or your statutory rights apply.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need to exchange an item for the same product, please contact us first at:

Email: sales@thevelvetcorner.co.uk

Returned items should be sent to:

The Velvet Corner
66 Southfield Road
London
W4 1BD
United Kingdom

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you may receive a gift credit for the value of your approved return.

Once the returned item has been received and inspected, a gift certificate or credit note may be issued.

If the item was not marked as a gift, or if the gift giver had the order delivered to themselves, the refund will be issued to the original purchaser using the original payment method.

Shipping Returns

To return your item, please post it using Royal Mail or another reliable postal service and obtain proof of postage.

Returns should be sent to:

The Velvet Corner
66 Southfield Road
London
W4 1BD
United Kingdom

You are responsible for paying your own postage costs when returning an item, unless the item is faulty, damaged, or incorrect.

Postage costs are non-refundable. If you receive a refund, the cost of return postage may be deducted from your refund where applicable.

For items valued over £50, we recommend using a tracked postal service or purchasing postage insurance. We cannot guarantee receipt of returned parcels without proof of postage or tracking.

Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible at:

Email: sales@thevelvetcorner.co.uk
Phone: 02036218050
Contact : Contact The Velvet Corner

Please include your order number, details of the issue, and photographs where possible.

We will review the issue and arrange a suitable solution, which may include a replacement, exchange, or refund.

Your Statutory Rights

This policy does not affect your statutory rights.

You may have additional rights under UK consumer law, including rights relating to faulty, damaged, misdescribed, or incorrectly supplied goods.