Shipping policy

This Shipping Policy applies to orders placed with The Velvet Corner, operated by VELVET CORNER LTD, through thevelvetcorner.co.uk.

We aim to process, dispatch, and deliver all orders as quickly and safely as possible. Delivery times may vary depending on your location, product availability, courier service, public holidays, weather conditions, and other circumstances outside our control.

National Delivery

Dispatch Days

Orders are usually dispatched from Monday to Friday, excluding bank holidays and public holidays.

Delivery Service

For UK Mainland deliveries, we may use trusted courier services including APC Overnight or another suitable delivery partner.

UK Mainland orders are usually sent on a next working day delivery service once dispatched. Please note that next working day delivery applies from the date of dispatch, not necessarily from the date the order is placed.

Order Cut-Off Time

Orders placed before 12:00pm, Monday to Friday, may be dispatched the same working day, subject to stock availability and courier collection times.

Orders placed after 12:00pm will usually be dispatched on the next working day.

Orders placed after 12:00pm on Friday, or during the weekend, will usually be processed and dispatched on the next available working day.

During busy periods, promotional events, public holidays, or periods of high order volume, dispatch may take slightly longer.

UK Mainland Delivery Charges

Delivery charges may vary depending on your delivery location, order value, courier availability, and the products ordered.

Our standard delivery rates are:

UK Mainland orders over £200: FREE
London orders under £150: £5.99
UK Mainland orders under £150: £7.99

Final delivery charges will be displayed at checkout before payment is completed.

Northern Ireland, Highlands, Scottish Isles, and Scilly Isles

Standard delivery charges for the following areas may vary due to courier costs and location:

Northern Ireland, Highlands, Scottish Isles, and the Scilly Isles: £8.99

Delivery to these areas may take longer than standard UK Mainland delivery.

Isle of Man Delivery

Isle of Man standard delivery: £10.99

Delivery times may vary depending on courier availability and local service conditions.

Fresh, Chilled, or Perishable Products

Fresh, chilled, cheese, or other perishable items may have specific dispatch days to ensure they arrive in suitable condition.

Where applicable, chilled or perishable products may be dispatched on selected days only, usually to avoid delays over weekends or public holidays.

Cheese and chilled products may be packed using insulated packaging or cool bags where suitable.

Please note that perishable products should be received promptly and stored correctly after delivery.

Age-Restricted Deliveries

Some products sold by The Velvet Corner may be age restricted, including alcoholic products.

By placing an order for alcohol or any age-restricted product, you confirm that you are at least 18 years old and legally permitted to purchase the product.

The person receiving the delivery must also be at least 18 years old. The courier or delivery driver may request valid proof of age on delivery.

We reserve the right to refuse delivery if valid age verification cannot be provided.

Failed Deliveries

Please ensure that your delivery address, contact number, and delivery instructions are accurate when placing your order.

If a delivery cannot be completed because no one is available to receive the order, the address is incorrect, access is restricted, or age verification cannot be completed, the courier may attempt redelivery or return the parcel to us.

Additional delivery, redelivery, or return charges may apply in these circumstances.

Click and Collect

Click and Collect is available from our shop:

The Velvet Corner
66 Southfield Road
London
W4 1BD
United Kingdom

Orders are usually ready to collect after 1 hour from the time of order, subject to stock availability and store opening hours.

Orders placed close to closing time may be ready for collection the next working day.

Please wait for confirmation that your order is ready before visiting the shop for collection.

For collection enquiries, please contact us:

Email: sales@thevelvetcorner.co.uk
Phone: 02036218050

Collection Requirements

When collecting your order, please bring:

  • Your order confirmation email
  • A valid form of ID
  • Proof of age if collecting alcohol or any age-restricted product

We may refuse collection of age-restricted products if valid proof of age cannot be provided.

Environmentally Friendly Packaging

We aim to pack orders carefully and responsibly.

Wine and fragile products may be dispatched using protective packaging such as Airsac, cardboard boxes, dividers, or other suitable packaging materials.

Where possible, packaging materials can be recycled. Cardboard can usually be placed into standard cardboard recycling.

To recycle Airsac packaging, safely deflate it using scissors and place it in mixed plastics recycling where accepted by your local recycling service.

How You Can Help

Where possible, ordering wine in quantities such as 1, 2, 3, 4, 6, or 12 bottles can help us pack items more efficiently and reduce the amount of extra padding required.

This helps protect your order during transit and supports more environmentally responsible packaging.

Delivery Delays

We do our best to meet estimated delivery times, but delivery dates are not guaranteed.

Delays may occur due to:

  • Courier issues
  • Weather conditions
  • Public holidays
  • Incorrect delivery details
  • Stock availability
  • High order volumes
  • Events outside our reasonable control

If your order is delayed, please contact us and we will do our best to assist.

Contact Us

For any questions about shipping, delivery, or collection, please contact us:

The Velvet Corner
66 Southfield Road
London
W4 1BD
United Kingdom

Email: sales@thevelvetcorner.co.uk
Phone: 02036218050

Company Name: VELVET CORNER LTD
Company Number: 17292234